Unworn jewelry may be returned in its original packaging within 14 days of receipt for store credit. Shipping will not be refunded.
Please contact firstname.lastname@example.org for a return authorization before sending back any merchandise. We are not responsible for any jewelry lost or damaged in the mail, please ship returns in their original packaging and consider shipping via a carrier with tracking.
Custom jewelry is final sale and non-refundable.
A 50% non-refundable deposit will be collected at the start of work, balance is due upon completion and before shipment of the piece.
Custom jewelry generally takes 4-6 weeks to complete, please allow adequate time for creation and place orders in a timely manner.
Ring re-sizings can cost between $40-75. Additionally, some ring designs are unable to be resized, please be sure to provide an accurate ring size to avoid additional costs.
If the use of customer-supplied diamonds, gemstones or metals is requested to reimagine old pieces into new ones, I cannot guarantee the condition of customer-supplied materials and make no warranties regarding gemstones or metals that are not supplied by me. While I take the utmost precautions when handling your personal items, Erin DeLuca Jewelry cannot be held liable for damages to materials provided by the customer.